Refund policy

At MONAMONI, we take pride in the quality and craftsmanship of every piece we offer. We want you to love your purchase — and if something isn't right, we're here to help.

This policy forms an integral part of our Terms & Conditions. By placing an order on monamoni.com, you agree to the terms outlined herein.

Cancellations

You may cancel your order within 24 hours of placing it. To cancel, contact us immediately:

  • WhatsApp: +961 76 386 909
  • Email: support@monamoni.com

Returns & Exchanges

We do not offer cash refunds. Instead, we provide:

  • Exchanges for another item of your choice
  • Credit notes valid for 6 months from the date we receive the returned item at our address

To be eligible, all returned items must be:

  • Unworn and unwashed
  • In original condition with all tags intact
  • Free from signs of use, damage, or alteration

How to Request a Return

Contact our support team within 24 hours of receiving your order:

  • WhatsApp: +961 76 386 909
  • Email: support@monamoni.com

Please include:

  1. The item(s) you wish to return
  2. Your preferred exchange item, or confirmation that you'd like a credit note
  3. The reason for your return

Once your request is confirmed, you have 7 calendar days to ship the item back to us at your own cost to:

MONAMONI — FANAR, Metn, 14th Street, Bldg 626, 1st Floor

We strongly recommend using a tracked shipping service or our own delivery services to ensure safe return of the item. MONAMONI is not liable for items lost or damaged during return shipment. You may also return approved items in person at the address below, after arranging the handoff with us on WhatsApp at +961 76 386 909.

We reserve the right to withhold or deny your exchange request if the deadlines stated above are not respected, or if the item shows signs of use.

We will keep you informed of any updates throughout the process in a timely manner.

Sale Items

All items purchased on sale or at a discounted price are final sale. No exchanges or credit notes will be issued for sale items.

Miscellaneous

  1. MONAMONI is not responsible for delays caused by shipping carriers due to force majeure events.
  2. MONAMONI is not responsible for any missing address information or similar causes resulting in delivery delays.
  3. Items leaving our warehouse are checked for quantity, quality, and condition before pickup by the delivery company.
  4. MONAMONI is not responsible for any potential conflict arising between customers and the shipping company.
  5. The product is under your full responsibility from the moment of delivery.
  6. If for any reason we are unable to complete delivery, we will inform you by email and offer you the option to continue or cancel the order.
  7. Delivery is considered complete as soon as you or a third party indicated by you acquires physical possession of the goods, evidenced by signing the delivery receipt.

Contact Us

  • WhatsApp: +961 76 386 909
  • Email: support@monamoni.com